Denny and I were at KMart yesterday picking up a couple of small things. As we were paying up, Denny said to the cashier, “We don’t need a bag.”
She looked at him like he had just suggested that she pluck out each of her body hairs and feed them to him with chopsticks. Then she said, with a certain tone of self-righteousness, “Well, you’re getting one anyway.”
She proceeded to put our two small items into a plastic bag, the very kind of plastic bag that fills Denny with such rage that he can barely maintain his politeness when I forget to take the reusable canvas bags to the grocery store. As she was doing it, I said, “That was weird,” but she either didn’t notice or didn’t care.
What kind of strange customer service is that? Denny wanted to do something that’s a positive environmental move as well as saving her company money, and she actually denied him that request. I assume it was just because she had been trained that customers get bags, and it was beyond her comprehension to veer from that plan. I hope it wasn’t outright maliciousness. That would be very strange.
In unrelated news, she had those weird kind of bangs are a C-shape, so they start in her scalp, curl out so they’re about an inch off her forehead, and curl back in again to touch her forehead above her eyebrows.
I should also note that Denny doesn’t actually get churlish when I forget the canvas bags. He just looks like he might potentially one day get a tiny bit annoyed with it if I did it every single time and also ran over his childhood dog, Rush, on my way home from the store.